SALES AGREEMENT

Article - 1

This is the Online Sales Agreement between Hamidiye Sekerleme Sanayi Ve Ticaret Limited Sirketi and the Customer.

The subject of this agreement covers the rights and obligations of the parties in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on the Implementation Principles and Procedures of Distance Contracts, regarding the sale and delivery of the product whose characteristics and sales price are specified below, sold by the seller to the buyer.

Article - 2

SELLER COMPANY

Hamidiye Sekerleme Sanayi Ve Ticaret Limited Sirketi

BUYER INFORMATION

All users who register as members through the online.hafizmustafa.com website.

Article – 3

SUBJECT OF THE AGREEMENT AND PRODUCT INFORMATION

The type, quantity, brand/model, color, quantity (pcs), sales price and payment method of the goods/product or service are as specified on the site, and this information may change without notice to the buyer.

Article – 4

GENERAL PROVISIONS

The BUYER declares that they have read and are informed of all preliminary information regarding the basic characteristics, sales price, payment method, and delivery of the product subject to the agreement specified in Article 4, and that they have given the necessary confirmation electronically.

The product subject to the agreement is delivered to the buyer or to the person or organization at the address specified by the buyer, within the period stated in the preliminary information, depending on the distance to the buyer's place of residence for each product, provided that the legal period of 30 days is not exceeded.

If the product subject to the agreement is to be delivered to a person or organization other than the buyer, the SELLER cannot be held responsible if the person or organization to whom it is delivered refuses to accept the delivery.

For the delivery of the product subject to the agreement, it is required that this agreement be confirmed electronically and that the sales price be paid using the payment method preferred by the buyer. If, for any reason, the product price is not paid or is cancelled in the bank records, the SELLER is not obliged to deliver the product.

If, after delivery of the product, the buyer's credit card is used unlawfully or illegally by unauthorized persons through no fault of the buyer, and the relevant bank or financial institution does not pay the product price to the SELLER, the BUYER must, for non-food products, send back to the SELLER, within 3 business days, the product delivered to the buyer or to the person or organization specified in the sales agreement, with the package and product unopened. In such a case, shipping costs are borne by the buyer. Since food products are not returnable, the BUYER must pay the product price to the SELLER within 3 days for such products.

If the SELLER is unable to deliver the product subject to the agreement within the specified period due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation or interruption of transportation, the SELLER is obliged to notify the buyer of the situation. In this case, the buyer may exercise one of the following rights: cancellation of the order, replacement of the product subject to the agreement with an equivalent if available, and/or postponement of the delivery period until the obstructive situation is removed. If the buyer cancels the order, the SELLER will apply to the relevant bank within 7 days for cancellation of the buyer's credit card slip and refund of the relevant amount to the buyer's account, and the transaction will be notified to the Buyer via e-mail. In such a case, the SELLER cannot be held responsible for delays caused by the relevant bank.

This agreement becomes valid once it has been electronically confirmed by the buyer (after membership registration is completed) and transmitted to the online address hafizmustafa.com.

Article – 5

RIGHT OF WITHDRAWAL

If a purchased non-food product turns out to be defective, you must contact us through the online support section on our page within 7 days at the latest from the delivery date.

Following this information, the defective product that you send to us via the cargo company will be replaced with a new one.

If the defect in the ordered product results from customer use, or if the product has been used within the 7-day period, the return and exchange of the product will not be carried out.

If the right of withdrawal is exercised for non-food products, the SELLER will apply to the relevant bank within 7 days following receipt of this request in order to refund the product price to the Buyer's credit card account. The SELLER cannot be held responsible for disruptions on the bank's side in the refund of the product price. If the original sales invoice is not sent, value added tax and any other legal obligations will not be refunded. The shipping cost of the product returned due to the right of withdrawal is borne by the Buyer. Exercising the right of withdrawal is subject to the condition that the product's packaging has not been opened, no changes have been made, the product has not been deformed, and the product's original design has not been altered.

Pursuant to paragraph 4, clause (c) of Article 7 of Regulation No. 27866 on Distance Contracts, the BUYER does not have a right of withdrawal regarding the food products ordered.

By their nature, returns are not accepted for products that are single-use, that spoil quickly or may exceed their expiration date, that are performed instantly in an electronic environment and delivered to the BUYER instantly, and for food items produced and/or imported specifically upon order.

The practices under Law No. 4077 on the Protection of Consumers are fundamental as the terms of product return and exchange.

Article – 6

COMPETENT COURT

In the implementation of this agreement, the Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade, and the CONSUMER COURTS at the place of residence of the Buyer or the SELLER, are authorized. In the event that the order is confirmed electronically, the BUYER is deemed to have accepted all provisions of this agreement.